Terms and conditions

DEFINING ELEMENTS

The General Terms and Conditions shall apply to all sales of goods and services by S.C. OMICRON S.R.L. and its partners through the website www.tisa.ro and its subdomains to the visitor and may be modified only with the express written consent of both parties. Thus, the following terms will mean: Buyer – a person, firm, company or other legal entity booking a room. Seller – commercial company S.C. OMICRON S.R.L., with registered office in Brasov, Bd. Garage 7, or any of its partners. Goods and Services – any product or service to be provided by the Seller to the Customer. Intellectual Property Rights (hereinafter IPR) – all intangible rights such as know-how, copyright and rights in kind, database rights, design rights, design rights, patents, trademarks and domain name registrations for any of the above. Specifications – all specifications and/or descriptions of Goods and Services.

CONTRACT DOCUMENTS

By launching an electronic or telephone booking on the aforementioned website, the Buyer agrees to the form of communication (telephone or e-mail) by which the Seller conducts its operations. If the Seller confirms the booking, this will imply full acceptance of the terms of the booking. Acceptance of the reservation by the Seller is considered completed when there is a verbal (telephone) or electronic (e-mail) confirmation from the Seller to the Buyer, without requiring an acknowledgement of receipt from the Buyer. The Seller shall at no time consider an unconfirmed reservation as having the value of a Contract. This Contract shall come into force upon confirmation of the Booking by the Seller. Confirmation is done by telephone or electronically (e-mail). The general terms and conditions of sale will form the basis of the Contract thus concluded.

INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS (IPR)

The Buyer understands the intellectual property right and will not disclose to any third party or make public (on the internet or in the media) any of the information received from the Seller. Also, the name of the site as well as the graphic insignia are registered trademarks under license of S.C. OMICRON S.R.L. and may not be taken, copied or used without the written consent of the owner.

CONFIDENTIALITY – ADVERTISING

Information of any nature provided by the Buyer to the Seller shall remain the property of the Seller. They may only be used for the performance of the contract and may only be disclosed with the written consent of the Seller and after obtaining a confidentiality undertaking from the recipient. No public statement, promotion, press release or any other disclosure to third parties shall be made by Buyer with respect to the reservation without Seller’s prior written consent. tisa.ro messages are sent through specialized partners approved by tisa.ro. This ensures confidentiality and security of information. Customer data may not be used or provided to other parties. By submitting information or materials through this site, you grant Seller unrestricted and irrevocable access to, and the right to use, reproduce, display, modify, transmit and distribute such materials or information. You also agree that the Seller may freely use, for its own purposes, those ideas, concepts, know-how or techniques that you have submitted to us through the tisa.ro website. SC OMICRON S.R.L. will not be subject to obligations regarding the confidentiality of the information sent, if the legislation in force does not provide other specifications in this regard. By registering in the tisa.ro database, the buyer gives his express consent, within the limits of the legislation in force, to be contacted by third parties: marketing service providers, other service providers; state, governmental agencies or associations in the insurance field, when the specific legislation so provides; other companies with which we may develop joint programs for offering our products and services on the market, etc.

DEADLINES AND PENALTIES

If the order deadlines cannot be met, the Seller is obliged to notify the Buyer of the estimated delivery completion date. The Buyer shall be entitled to claim additional damages from the Seller, where permitted by law, in the event of total or partial failure by the Seller to perform the Contract in accordance with the time limits set. In case the Seller receives erroneous information regarding the invoicing of the products, a new deadline for the order will be established, within 3 working days. In the case of a Reservation, it will respect the terms and conditions specified in the chosen package, some packages are non-refundable, others are flexible. In the case of group bookings, the contractual terms and conditions between the parties are established.

INVOICING – PAYMENTS

Price, payment method and date of payment specified in the reservation. The Seller shall deliver to the Buyer an invoice for the goods and services delivered, it being the Buyer’s obligation to provide all necessary information about the invoice as required by law.

ACCEPT

Acceptance will be made when the Goods and Services comply with the technical characteristics mentioned in the Reservation. If the Buyer discovers that the Products or Services supplied do not conform to the technical specifications, then the Seller shall bring the Products and Services into conformity.

REPLY

The Seller shall not be liable for damages of any kind which the Buyer or any third party may suffer as a result of the performance by the Seller of any of its obligations under the Booking and for damages resulting from the use of the Goods and Services after accommodation and in particular for loss of the Products. The Seller shall be liable in the event that its subcontractors and/or partners of any kind involved in the performance of the Reservation fail to fulfil any of its contractual obligations.

FORTA MAJORA

Neither party shall be liable for non-performance of its contractual obligations if such non-performance is due to force majeure. Force majeure is an unforeseeable event, beyond the control of the parties and which cannot be avoided.

APPLICABLE LAW – JURISDICTION

This contract is subject to Romanian law. Any disputes arising between the organizer and the participants in the campaign will be settled amicably or, if this is not possible, the disputes will be settled by the competent Romanian courts.